Thank you for shopping We strive to provide quality hardware products and excellent service. Please read our return and refund policy carefully before making a purchase.
1. Returns
You may return most new, unused items within 30 days of delivery for a full refund, exchange, or store credit.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- A proof of purchase or receipt is required
- Customized or clearance items are non-returnable
2. Return Process
To initiate a return, please contact our support team at [Your Email] with your order number and reason for return.
Once approved, please:
- Carefully package the item(s)
- Ship to the return address provided by our customer service team
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days
- Shipping fees are non-refundable
- If the returned item is used, damaged, or missing parts, only a partial refund may be granted
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [Your Email] with your order number and photos of the product if applicable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 7 days of delivery with clear photos. We will send a replacement or issue a refund at no extra cost.
6. Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Customized hardware or special orders